Retrun Policy

1. Applicable Scope

This Return Policy applies to all orders placed through the Bazarey mobile app. The Bazarey website is for browsing and information only — all purchases, returns, and customer service requests must be handled via the Bazarey app.

2. Valid Reasons for Return

You may request a return if the product is:

• Damaged, defective, incorrect, or incomplete at the time of delivery.
• Different from the description or image shown in the app.
• Spoiled or perished (for perishable items like vegetables, fish, or meat).

3. Return Timeframe

For non-perishable items, return requests must be made within 7 days of delivery. For perishable products such as vegetables, fruits, fish, or meat, returns must be requested on the same day of delivery or immediately after discovering the issue.

4. Condition of Products for Return

To qualify for a return, the product must be:

• Unused, unwashed, and in original condition.
• Packed with all labels, accessories, and packaging intact.
• Free from tampering or misuse.

Non-returnable items include:Items damaged after delivery due to customer mishandling, products with removed packaging, used or partially consumed goods, or items labeled as "non-returnable" in the app.

5. Return Request Process

All return requests must be made through the Bazarey app’s Customer Support. Provide your order number, a short description of the problem, and, if applicable, a photo of the product. Once verified, our support team will arrange pickup or guide you through the return process. Keep the product safe and packaged as received until pickup.

6. Refunds / Replacements

After verification and approval, you can choose a replacement (if available) or a refund. Refunds are processed only through digital payment channels — bank transfer, bKash, Nagad, or Rocket. No cash refunds will be provided. Refunds usually take 7–10 business days after return confirmation.

7. Exceptions & Special Cases

Perishable items may not be eligible for return if spoilage occurs after successful delivery. Returns for 'change of mind' are generally not accepted. Items marked as non-returnable in the app cannot be returned or replaced.

8. Contact for Returns

All return-related communication must be handled only through the Bazarey app’s Customer Support section. We do not process returns via email, phone, or social media.